Customer Comments

At Group Mobile, we believe a successful business is built one satisfied customer at a time. Read below to see what our customers have to say about us.

"Everything went smoothly. The delivery was quick and the quality of the Panasonic Toughbook is great. I am a very happy customer."
— Ed C.

"The communication from Group Mobile has been top notch; especially considering the relatively modest order we placed. It's been my experience over the years organizations selling IT/IS services and products typically don't place an emphasis on solid communications for a variety of reasons. While it may not be important to some, it's important to me as I've found it speaks volumes for an organization as a whole. To be so timely, succinct, and detailed with your correspondence (again, for a small order) is a real credit. If the concept catches on here and we're to order more rugged mobile workstations, I'll be lobbying to keep our business with Group Mobile."
— Andrew B.

"Your company is great to work with. The customer service and delivery time is unbelievable! Thanks to your entire team for your help!" 
— Brian W.

"I'm a fan of Group Mobile. Thanks again for your customer care and service."
— Barry W.

Thank you once again to have sent a follow up email. Very few companies actually bother to follow up after a sale is done and most certainly, it adds to my confidence level when I next choose to do business with Group Mobile."
— Gerry O.

Lynn, boy you folks have outstanding customer service. I'm happy to report things are fine - didn't have to use tech support after all. Whatever we end up using will come from you folks. I'll email you if I need any help. Thanks again and have a great day."
— Brian R.

Thus far we have been very pleased with the WebDT390. The value is good and our customers seem to enjoy it as the standard controller for our dynamometer products. Thank you for your great service to our company. I look forward to hearing from you soon."
— Todd P.

I received my Panasonic Toughpad the other day and I completely love it. Thank you."
— Darin J.

Everything went smoothly, quick delivery and great quality. I'm a happy customer. We might have one more order coming your way soon for another Toughbook."
— Ed C.

I have to say, that beginning with my Toughbook purchase from your company a year and a half ago, I've been very impressed with your level of professionalism and service. Which is why I came back to order this power adapter from you. I'll certainly return to Group Mobile when I make my next Toughbook purchase."
— Cliff M.

Thanks for the follow up. Yes I did receive everything, and so far so good. The tablet seems to be working well and I will let you know if I see any accessories I might want to get. Thanks again."
— Brian R.

I appreciate the follow-up and am very satisfied with our new Getac B300 computer."
— Rod P.

"I love the Getac X500. It is a wonderful laptop. It works great and is very fast. I am so happy I decided to purchase it."
— Donald E.

"Group Mobile provides great service and products. Thank you."
— Chad G.

"The B300s are getting good reviews with our technical staff. Everyone is happy with the purchase. Thanks."
— Michael H.

"So far, the CL910 exceeds my expectations! I am terribly happy with it. I cannot wait to deploy them in the field with my fire inspectors."
— Jason F.

"Everything is great, I'm really happy with the Toughbook 53."
— Mike D.

"This is the third computer we've purchased from you and it's proving invaluable to us. I'm sure we'll be purchasing additional units in the future."
— Bill W.

"We've received everything in the order and have been testing it out this past week. We're very happy with how it is working so far and we take it to northern Canada next week for its first real use in the field."
— Daniel F.

"We received all the items ordered. Your service has been excellent."
— James H.

"As usual, my purchasing experience with Group Mobile was a pleasure. Justin responds quickly to my inquiries and make spending money too easy! I have purchased several units from Group Mobile and they have always been eager to serve and deliver."
— John J.

"I am glad to purchasing with Group Mobile, the lead time is good, and the price is not bad."
— Lan S.

"The purchase and delivery were easy and quick (even with a build time for the tablet), overall satisfied with purchase"
— Julie S.

"Working with Shari was very easy. She helped me to get my unit in time for a trip to Siberia, with little more than a request from me. She has also been helpful in trying to resolve the weak signal issue with my gps module. Overall, I'm very pleased with Group Mobile as a source for rugged devices."
— Thom D.

"Communication was good. Speed was not a problem. There was a problem with our debit card, which was not Group Mobile's fault."
— Rex L.

"Group Mobile handled my order well from start to finish."
— Ruth B.

"The purchasing experience was good. Staff was knowledgeable and I was able to get a computer which met my needs."
— David C.

"Customer service was phenominal. Linda & Shari were very nice and attentive."
— Jeanna B.

"Great experience. helpful sales person, fast shipping."
— Scott A.

"Overall the experience has been good. Will be purchasing again."
— Scott A.

"Thank you, Lynn, for providing quality service to your customers that goes beyond our expectations."
— Juan O.

"This is just a quick message to tell you how helpful Justin was in my recent purchase of a Getac S400 laptop. He was very informative, quick to respond, and he readily accommodated my schedule for phone calls with questions I had. I was very pleased with his customer service, and look forward to receiving my laptop soon."
— Cody J.

"The J3500 arrived this morning with the help of yourself, Shari, and Lynn. Your customer service is far above what I am used to experiencing. We first spoke on July 16. Twelve days later, I have a new J3500 tablet and your competition has yet to return my phone call....Oh well. Thanks again, Harry. It was a pleasure doing business with you. You'll hear from me in the near future."
— Ira C.

"Good Company. Excellent communications and follow up. Will do business with them again"
— Randy F.

"Thanks again, Lynn! I really appreciate your help. It looks like I might be needing some additional kits in the near future. Some of the same model I ordered and some for other similar GD models. Once again thank you for your top notch customer service."
— Austin P.

"The purchasing of these systems from Group Mobile was excellent. They were more than capable of understanding my needs. The sales staff should be commended. Their experience in working with government acquisitions and procurement personnel helped tremendously. The products were shipped as promised within deadlines and were complete. My overall experience from first contact to this survey could not have been better!"
— Allen M.

"I have enjoyed working with Linda. She has been quick to answer questions and point in the right direction for service after the sale, as well as during the buying process. She is a gem."
— Debra D.

"Purchasing and after sale experiences with group mobile were 100% great. Can't say enough great about the company and it's employees. class act all the way around."
— Don J.

"Group Mobile was excellent to do business with. Fast and efficient. Helpful on the phone and in emails."
— Jim N.

"Excellent service before purchase. They did what they could about a docking issue (provided replacement office dock)."
— Peter G.

"Overall, the personal experience of speaking to a person, when purchasing the rugged computer was quite pleasing. Being able to relate to a competent person means alot."
— James S.

"Very easy to use your website and the information provided was great."
— Vicki N.

"Everything was great - you were in constant touch with me keeping me updated about the progress of my computer."
— Jack P.

"Believe it or not I received the tablet and other shipped stuff this morning! So, less than 24hr service, far beyond expectations. Almost TOO good, now I've got to deal with the new toys."
— Ralph H.

"Many, Many thanks for the prompt action and fantastic feedback. It is a genuine pleasure to work with Group Mobile."
— Kurt T.

"Would I recommend Group Mobile? A definite 'Yes'. This is not the first computer I've bought from them (for myself, using my money), over several years. Decent prices even for one-at-a-time sales, and friendly helpful people who go out of their way to provide good service, earned my repeat business. For this particular purchase, Group Mobile made much-appreciated extra efforts to have my computer at my door quickly."
— Alex O.

"I am very pleased with the pre-sale support, buying experience, and follow-on service from Group Mobile. I can't think of anything you could improve on."
— Lyn S.

"Group Mobile was helpful in choosing the brand and model that suited our application. They had the unit in stock and was shipped out later that same day."
— Ken A.

"Group Mobile has perhaps been one of the best companies that I have ever purchased items from. From the initial contact to the delivery of the computer, Group Mobile was very helpful in every aspect of purchasing. They kept us informed of the progress of the order and let us know of the delay in shipment from Panasonic. Our sales representative was very helpful in selecting the right machines for our use. I would highly recommend using Group Mobile for any purchase of laptops or pen tabs. I look forward to doing business with them in the future."
— Craig J.

"This was the best part of the experience. There are always troubles with a new purchase like this. And we ordered 6 of the tablets so there was bound to be some problems. First, we changed the order and Justin (the sales person) handled it flawlessly. The order was delivered AHEAD of schedule and in great condition. We played with the first 3 for a while, and 1 went down and we couldn't figure it out, it took 1 phone call and I was talking to Justin (in tech support) who solved the issue in a few minutes. Later, when I added something to the order, Justin again placed the order. Shari stayed in constant communication with me and answered any question I had. And Justin in tech support answered another issue that popped up with our computers after we installed our software. The whole experience was professional, helpful, I really felt like someone personally walked me through the whole process from ordering the right computers with the right hardware to the successful launch."
— Joy J.

"Group Mobile provided a lot of choices across several manufacturers and product lines. We think we had enough information to match up our priorities against the features of each offering and make a reasonably informed choice in a short time. I never felt like any line or manufacturer was being pushed verus another, but once we made our selection our representative concurred with our reasons for going that direction. We don't buy these every day or even once a year, and we need a representative for whom this type of hardware is routine."
— John R.

"Group Mobile was very helpful and patient in answering our concerns and questions. Plan on using Group Mobile as we replace out portables in the medical practice."
— Vernon P.

"I was very pleased with the personal attention my order received. A first time customer is treated just like a Company that has done business with them for years. I made changes from my original thoughts to purchase another Getac Product, and that was treated with great assistance to meet my own needs. I will look forward to further purchases, towards a high end hardened Laptop, knowing that I will be assisted with exceptional care for this customer."
— Philip O.

"I received the order today. I just wanted to take a moment and thank the Group Mobile team for you extraordinary level of customer service, definitely a notch above the rest! Nice doing business with you and look forward to ordering from you for any of our mobile computer needs in the future. Thank you, and again, great job!"
— John C.

"Working with Group Mobile was a truly pleasant experience. They stayed in touch throughout the order and shipping processes. The Customer Service Coordinator was extremely helpful in helping correct an error that we made. I will definitely contact Group Mobile again when I need rugged computing equipment, and will be recommending them to my clients when they have mobile computing needs."
— Tim M.

"Group Mobile team is working perfect. We are very satisfied by service and surelly will continue purchasing ruged laptops from Group Mobile."
— Gagik B.

"Your sales staff were great handling my company's unique situation. Will definitely use Group Mobile down the road."
— Brook R.

"Awesome experience with Group Mobile! I feet like a valued customer."
— Nicholas D.

"I wanted to thank you, and especially Justin Harry, for all the hard work and help that you have given me during this process. Justin has gone over and above with all his help and advice. His knowledge and expertise with the systems you supply has greatly assisted me in buying exactly what I need for my department. His help is greatly appreciated."
— Ron J.

"As always, I found the Group Mobile staff very helpful and communicative. I also appreciate them finding an alternate configuration which expedited the delivery to me."
— Roby N.

"Excellent customer service both during and after the sale."
— Matt B.

"You guys did a great job from answering my questions about the different configurations, to ordering, to delivery. I am very pleased with your service."
— Pat O.

"Good communication, quick replies and fair prices."
— Shawn H.

"This experience was fantastic from beginning to end. First, the purchase was easy. My sales rep walked me through each step of deciding which pieces I needed to buy for my situation. Then, the toughbook was sent very quickly to me. The packaging was great and then, if something didn't arrive, I was sent a chart to tell me the status of everything. This status report was very helpful I think. I spend entirely too much time tracking down orders I have made…wondering where and when things will arrive etc. This whole experience has been fantastic. Thank you very much!" 
— Jenny C.

"I had interactions with three different women at Group Mobile. Each of those interactions was better than the last. This is hands down, the single best outfit I have ever done business with in my entire life. I wish I could buy everything from Group Mobile. The Toughbook is great, but the service and the pleasure of doing business with Group Mobile was even better than the product. I could use all of the remaining characters here, and a thousand more, and it still would not be enough to run through all of the fine things I could say about this company and the three women I interacted with. It's nice and encouraging to know that companies like Mobile still exist in this world. Don't you dare change one darn thing, and thanks again for taking the time on such short notice to track down the lone remaining machine which became mine, and which you managed to send across the ocean into my waiting hands in less than three days. Right on, Group Mobile."
— Hal F.

"Thanks so much again for the fast service on this. Group Mobile is definitely a company that I will recommend to others for their great and superior service that you provide. There aren't too many companies out there left such as your own!! Thanks again for all your help."
— Michael D.

"It was an absolute pleasure to purchase through Group Mobile. Have recommended Group Mobile to all my friends looking into rugged computers. Will definitely purchase my next rugged computer through Group Mobile."
— Martin S.

"Everything came in yesterday, very fast shipping, we were shocked. The order was perfect, I took one of the units out and loaded our software, everything works exactly as we wanted it. Thank you very much, you guys are top notch."
— Chris H.

".Group Mobile was very responsive to our needs. As a new product line, DRS did have some production delays. Group Mobile made a point of acting as a liaison with DRS to ensure the fastest possible service from them, while keeping me apprised of our order."
— Robert B.

"Group Mobile has done a fantastic job getting back to me quickly on the few issues I did have. Their staff was very knowledgible on the product they sold and very quick to return e-mails with concerns. Where they had questions themselves, they contacted Xplore and worked with them. Xplore for their part has also been very rapidto respond to concerns. I highly recommend both the Xplore tablets as well as Group Mobile as a supplier to work with."
— Patrick J.

"Group Mobile is a great customer experience. They helped me with the initial purchase, questions with software installatin, and continue to check on us to see if everything is working properly. I will definitely buy from them again."
— Susan H.

"Customer service was excellent! All my questions were answered and he (Justin). did all the research for me and got back to me in a timely manner."
— Marcia M.

"Group Mobile was very good to work with in configuring the computer to my needs. I have not had to make any changes with it since I bought it and they have been great in following up with any needs or purchases for our system."
— Lynn K.

"This is first time that we procured rugged laptop through Group Mobile and I have no hesitation in saying that Group Mobile served us better then our expectation. The delivery was before committed date which helped us a lot for our project in addition to excellent customer support."
— Ahmad N.

"Group Mobile is very professional. Linda and Shari do everything they can to make the buyer happy. Love Group Mobile."
— Chris C.

"Group Mobile guided me to the best laptop to suit my needs rather then the most expensive one."
— Susan W.

"Justin was extremely professional and responsive to any and all questions that I had with my order. I feel that my order was prompt, given that my computer was a custom order. If I find myself in the market for a rugged computer again, Justin and Group Mobile will be my first call!"
— Don G.

"I ordered my Toughbook from Group Mobile. Everything went well from my first call to inquire about the Toughbook to after I received it. When I have called with questions I would get a person. If no one answered someone would call me back in a reasonable amount of time after leaving a voice mail."
— Walter S.

"Customer service was Excellent, very good updates as to order progress. Wouldn't hesitate to order again, at any time."
— Ian P.

"I had the privilege to be assisted by one of your employees by the name of Shari. Without doubt she is one, if not the best Customer Service Coordinators I have experienced, and I have experienced quite a few. Her professionalism yet courteous and down to earth approach in all aspects of the job she performs is no doubt a great asset to Group Mobile. More companies across this nation of ours need more employees such as Shari."
— Barry C.

"Thank you very much for all your up to date service. I really appreciate your time. You guys have great customer service, and great communication with your customers. Again, thank you!"
— Almas C.

"I also believe that the salesperson is only as good as the company they represent. It is a tribute to Group Mobile's management that they are obviously fostering a proactive approach to customer sales and service, both online and over the phone. In my past life, I was rewarded handsomely for increased sales, but also for account retention. I anticipate that your company will do its best to retain my business and my positive impression of your company, even though I am just one small business person."
— Wayne L.

"The recovery disk was here waiting for me when I came in this morning. It will be in the hands of my IT guy by noon. Thank you for your perseverance. I truly needed the help and you were there. I can (and will) recommend Group Mobile for its Customer Service."
— Greg H.

"I am very pleased with the Panasonic Toughbook CF-30. I bought it 2 years ago from Group Mobile for a motorcycle trip. I packed it with me on a 13,000 mile motorcycle trip from North Carolina to Fairbanks, Alaska and the Arctic Circle and it did great on the whole trip with no problems. Rough roads with a lot of vibration and shock and kept on working."
— Jen K.

"I would like to say that you and the rest of the team at Group Mobile have been amazing. I'm not sure where the staff has learned customer service but I can tell you that the owner or owners should be very proud of how each one of you have dedicated there time in helping me with my purchase. I found your company by accident with a search from Google because I called a company that sells this product and I still have not heard from them! Please forward this e-mail to the powers to be because all to often we only hear the bad stuff about poor customer service."
— Bob G.

"We have purchased 1 GoBook, 2 Toughbooks and several mounting devices from you in the last few years. I have been very satisfied thus far with service, support and the items purchased. Now I am looking into UMPC, 1 to begin with and up to 3 in the very near future."
— Frank H.

"Thank you for your super follow-up, Justin. As I said, having put in my time as a top-producing sales rep and sales manager on the street for over 30 years in Environmental Sales, I have developed a keen radar for other individuals who have also mastered the art of the rapid follow-up call and/or letter. That is you!"
— Wayne L.

"It was an excellent experience working with Group Mobile. Very professional and timely!"
— Ian P.

"Shari it is a pleasure to do business with your company, everyone was extremely helpful, cooperative and friendly. Again thank you very much."
— Alfredo L.

"THANK YOU so much for your hard work! I got the invoice Group Mobile emailed, so we are good to go now! Again, I want to thank you, it was SO great dealing with you!"
— Brigitte B.

"Just wanted to say thank you for the computer and I am very happy with it. It was a pleasure dealing with your company and you. Hope this will be a great year for all."
— Jim F.

"I was surprised that the power source I ordered arrived today! Apparently it shipped yesterday and got here in one day despite being sent FedEx ground. In any case, it works fine and it was a pleasant surprise to have it arrive so quickly."
— Sean S.

"I wanted to thank you & the rest of Group Mobile for getting the power pak to Team Sunderland. Laurence leaves for Darwin tomorrow (okay, today when you get to read this). Couldn't have been better timing - thx again!"
— Mike K.

"Thanks a lot Shari! You're great. Never experienced customer service like this before. It's great you guys keep in touch with your customers through any means, especially email. Other websites don't really care and don't keep in touch. They just order the part and send it, but if you have problems its difficult to get a hold of somebody inside the company that is responsible for those tasks. Thanks again and I'll be waiting for my product to arrive. Really appreciate everything you've done. Will definitely come back and have a look at more products that you offer. Take care!"
— Almas C.

"You are in our favorites section, and to let you know you should be receiving at least two more orders from other departments. Thank you for the prompt delivery."
— Karen S.

"Thank you for your excellence service."
— Rich H.

"Recently, I ordered a Panasonic Toughbook 19, a cradle and a printer from Group Mobile. Angie Keeslar helped me complete my order. I place quite a few orders on-line and over the phone and haven't received the type of service that Angie was able to give in quite some time. She was friendly and very knowledgeable (and spoke understandable English). We e-mailed and called back and forth several times. She replied promptly every time, she even kept up with my name so I felt like I had a new friend by the time my transaction was complete. Thanks again for the great service. I will use your company again."
— Alan W.

"Thanks for your follow up. Usually "after" I buy something, I never hear from the dealer again. But you did and I really appreciate it."
— Bob H.

"Once I find a good vendor with competitive prices, I tend to stay with them. My experiences with Group Mobile have been excellent."
— Carl R.

"Group Mobile has been by far cheaper than any computer equipment dealer that I have done business with, also the sales person are knowledgeable and courteous to people like me that will try your patience."
— James H.

"We received good service and a quick turnaround."
— Tony B.

"The young lady handling our transaction was outstanding."
— Keller C.

"Thanks for all your help in finding out this info. You have been a pleasure to deal with."
— Jay M.

"My computer arrived safe and sound on Friday. It is everything I hoped it would be. Thank you."
— James M.

"Thank YOU, I got it bright and early this morning. Beautiful computer and totally "Me" proof."
— Susan W.

"Thank you for the prompt information and updates, I greatly appreciate your efforts with our order."
— Francis S.

"Thank you. Looking forward to getting the computer for my handicapped 19 year old daughter. Thanks for your help. I wish other things in life were so easy."
— Eileen A.

"Thank you very much, Shari for the constant updates, I am quite impressed with all the follow ups I've been receiving, thank you."
— Greg E.

"Mr. Lawson, I wanted to write you a brief note complimenting you on my recent experience with Justin Harry. My oldest son, recently called to active duty with the U.S. Army and deploying to Iraq in the very near future, needed a new laptop. Given the rigors of his operating environment, I thought a Toughbook the best option, and so contacted Group Mobile. I made an email request for assistance, and was immediately contacted by Justin. His responsiveness and professionalism was not only greatly appreciated, but reflects well on your company, particularly when one considers my order was for only a single laptop."
— Jill N.

"The complete process from ordering to receipt of goods was flawless. Within minutes of placing my order I received a phone call verifying the credit card purchase. The delivery was ahead of schedule and the notification emails identifying each step along the way were greatly appreciated. I will definitely order online from Group Mobile again."
— Chad W.

"This computer rocks! Thanks Group Mobile. I want to order another one in a few weeks."
— Jan M.

"Thanks for the quick response. You guys really provide great service! I will keep you in mind when I need another piece of hardware etc."
— Ron C.

"Thank you. You folks have been wonderful to deal with and I will be referring others to you."
— Joseph B.

"We received our computer on October 25. Thank you for your diligence in keeping us informed of the shipping status of our order. That helps very much."
— John C.

"I am just getting home from my deployment to Kuwait and the US Navy and found my CF19. This is the first time I have owned a Toughbook and I LOVE IT. It is going to enhance my reporting abilities in the Home Inspection and Environmental Testing field. Thanks again for the great service and a great product."
— Jeffrey S.

"I received the order as Advertised it was I asked for and on time could not ask for any better service or a better product fit great works perfect many thanks new customer and repeat customer"
— Jordan K.

"The process was very smooth and we had the pleasant surprise of receiving the laptop the very next day. You had indicated it might be shipped the next day. Underpromising and overdelivering is always a good policy."
— Joel B.

"I would like to take a moment to compliment Linda for her assistance in getting this order, as well as the previous order, placed and received by us in a timely manner. She was extremely helpful and courteous. It is difficult to find good, competent people like Linda! She is truly an asset to your company!"
— Robert M.

"Thanks very much for updating the website, I placed an online order yesterday. Your company has excellent customer service."
— Mason D.

"We will keep you all in mind for future orders, please have a safe and fun holiday season"
— Therese S.

"Hands-down, you have the best website for researching and purchasing rugged computers."
— Todd C.

"My department just received a Gobook VR-2 notebook. We have deployed it as a mobile data terminal in a patrol car. So far the computer is running great and a vast improvement over the old Datalux."
— Tyler P.

"…We do appreciate the assistance. The Sheriffs office is saying great things about the laptops and we hope to purchase additional ones in the near future. Again, thanks."
— Dirk B.

"Yes yes yes......They did arrive on Nov 27 as stated. It has been a pleasure to deal with you and your firm. My compliments...."
— Cathy M.

"The order when great, you and your company are very professional and I would recommend both of you to anyone!"
— Chet S.

"It was a pleasure to do business with you, the product I got from you is a very high quality one, thank you for serving me."
— Carol Jean P.

"Received the order complete. Everyone is excited with the early Christmas. Thanks for all of your help. Hope to continue a good business realtionshiop."
— Eric M.

"Pleased to confirm we received the goods this morning. Please give my thanks to the team for excellent customer service, special thanks to Justin. Look forward to working with you soon."
— Ryan B.

"Both arrived this afternoon. Thank You! I will have my client up and running for Monday morning, and hopefully soon thereafter with the permanent unit. He will be in the field with a large number of contractors and staff so keep your fingers crossed."
— Mark K.

"I would like to take this time to Thank You for all that you have done for me in producing the document needed for the Gobooks. This is where I bid farewell, the purchase order has been processed and it will go to the department to make the purchase themselves. You were very helpful and courteous, which makes my job easier, especially at this dead-line time. THANK YOU VERY MUCH, I HOPE YOU HAVE A GREAT AFTERNOON!!!! :0)"
— Tiffany K.

"As an individual responsible for coordinating the entire movements and activities of numerous groups of people for both the educational andprivate sector, it has been a joy to work with Group Mobile. I had ordered three rugged hand-held computers a few months ago and have been given an extraordinary amount of attention regarding the status of my order always felt extremely informed of the current situation. Upon the arrival of my equipment that was shipped directly from the Getac factory, several minor items were missing. I contacted Shari about he missing items and she immediately went to work to correct the problem and get the proper items sent to me immediately. She updated me on her progress and provided me with every bit of additional information I had requested. Justin Harry, also offered an extraordinary level of service for the months leading up to my purchase. I work with so many different companies on these projects and whenever I have encountered a problem, I've never been treated with such respect and sense of urgency as I have with Group Mobile. I believe praise should be given where praise is deserved, and the Group Mobile team deserved this. I will continue to recommend your business to anyone and everyone whom is interested in your products."
— Steven V.